If your chatbot is connected to Bitrix24, then, after transferring to the agent, the client will not be able to return to the same place in the dialog with the bot. Bitrix24 will be automatically specified as the customer engagement platform. You can use Bitrix24 as a customer engagement platform as well.įirst, connect Bitrix24 as an inbound channel, then add the Transfer to agent block to your script. You can use system variables when working with Bitrix24 Open channels: In this case, the global $TEXT intent configured to start the dialog won’t catch phrases from other screens and won’t transfer the dialog to the welcome screen. This time, do not activate Make the block available from any script point. To make the bot able to respond to client messages that are not intended in the script, add another intent and enter $TEXT.Ĭonnect the Any other phrase option with a block that will contain a response in case the client writes something unpredictable. Connect this intent with the welcome screen in your script.ĭo not connect the Any other phrase option with any other blocks.įrom now on, the bot will start the dialog as soon as the client writes the first message.Activate Make the block available from any script point.Click Add screen > Create your own intent.To make the dialog start on any first client phrase, add a global $TEXT intent. In Bitrix24, only clients can begin the conversation with the bot.
#BITRIX24 APP HOW TO#
Learn more on how to create a bot and write a script Dialog start To connect your Aimylogic chatbot to Bitrix24: If you use Open channels to connect to Bitrix24, sending images via the Image block is not available.If you publish your bot in Bitrix24 and another channel, these two channels won’t be integrated with each other.Aimylogic supports up to 5 bots published in Bitrix24.To get client reactions, you can use intents.When you’re working with Bitrix24, there are a few restrictions you have to consider: Learn more about setting up Open channels Bitrix24 restrictions Open channels gather messages from different channels, store them in Bitrix24 and CRM, and distribute them in the queue between employees.Ī lot of different channels are available, e.g., Facebook, Telegram, or Viber. If you haven’t connected a chatbot to a lead or a deal, the main script will be activated. A robot is a pre-planned algorithm for processing leads and deals which is launched when an item has moved to the target status. You can use Aimylogic chatbots with Bitrix24 robots at any deal stage or lead status. In Bitrix24, a chat is a part of a whole ecosystem and one of the main communication channels between clients and agents.Īll other integrations besides the one with Aimylogic should be created on the Bitrix24. In Aimylogic, you can create an integration with Bitrix24.